ZARA Operation Front House Supervisor

About us

Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centred in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

How we imagine you

You are passionate, curious, motivated and dynamic, with something different to contribute. You are detail oriented, creative and proactive and are looking for a challenging yet rewarding career in fashion. You are able to multitask between your key responsibilities. You love fashion and celebrate self-expression. You have excellent analysis, prioritization and organizational skills. You have a track record of stockroom operations, people management and an understanding of customer service. At Inditex you will find more than a job.

What we expect from you

OPERATIONS

• Works together with its team and the store manager to ensure that product flow and presentation is always optimal and follows the commercial strategy of the store, ensuring all product journey is always correctly followed from the sales area perspective.
• Together with the manager team ensures the correct coverage of all sales areas.
• Supports the implementation and follow up of any project in regards operative in the sales area lead by the manager team.
• Works together with the store manager on implementing and following best practices culture and security procedures on the till and its users ensuring the correct training.
• Has special attention and impact on the store customer point, working alongside the manager team with the aim of impacting positively the functioning of online pick up and customer request.
• To overlook replenishment is done in a timely and effective manner through all the departments and find ways in improving efficiency in line with company guidelines.
• Has a constant overview on the replenishment in store actioning when necessary.
• Overlook the organization of the fitting room money mapping rail operations ensuring its efficient and effective.
• To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens.
• To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
• Comply with the Company Health & Safety Policy.

PEOPLE

• Promote the correct work culture in store following all company guidelines
• To actively identify members of the team team with development potential and build a continuous internal succession plan
• Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example

EXPERIENCE

• To ensure a high level of customer satisfaction is offered in the store.
• Supports the manager experience on the implementation and follow up of projects and action plans with an impact on any of the customer touch points on the sales areas.

PRODUCT

• Collaborates actively with the manager product and the rest of the managers on the maintenance of the sales area image ensuring its correct functioning and display.

SKILLS

• Lead by example, motivating and developing employees
• Forward planning skills and strategic thinking
• Time management and strong organisational skills - Delegation
• Identifies problems, reacts accordingly with initiative and problem solving
• People and Interpersonal Skills – Mentoring
• Positive attitude towards self- development
• Ability to work autonomously and as part of a team.
• Good verbal and written communication skills
• Numeracy is Skills

What we offer

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs - we never stop learning!

You will be rewarded with a competitive compensation package and you will also receive 25% discount to buy the latest trends in any of our Inditex brands available in your market. We are committed to ensure that our recruitment processes are barrier free and as inclusive as possible to everyone.

This includes making adjustments for people with disability or long-term conditions. If you are interested in this position and believe that you match the required profile, please apply via Inditex Careers.